Calculating Cost
We directly connect to the UPS and get real-time shipping rates for your ship to address. This method ensures you are always paying the right price and not over charged due to outdated shipping rates.
Delivery Time
When placing an order with Totally Cheer, UPS will estimate shipping transit times for you, which will ship from our warehouses based on the availability of your items and the options you choose. Once you've placed your order, you will be able to see the current status by loggin into your account.
Basic Return Policy
Within 30 days of delivery, you may return any product purchased from Totally Cheer provided that the merchandise is in new condition with original packaging and accessories unless otherwise stated. All returned mechandise is subject to a 15% restocking fee. If you are returning a non-defective product, you must pay return shipping fees.
All returns must include the following:
- Original packaging (manufacturer's box, tags, plastic bags, etc.)
- Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
- Valid Return Merchandise Authorization (RMA). See RMA Conditions, below.
- Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
- Manufacturer tags
Returns must meet ALL applicable criteria
- If your returned product does not match all applicable criteria listed below, it will be rejected by our returns department and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufactuers allow us no room to make exceptions.
- Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
- Returns must be complete
- If your return is not complete, it will be rejected by our returns department and returned back to you.
To return merchandise, please click on the order you wish to return in your account, then click on "Return items".
RMA's
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.
RMAs are valid only within the 30 day timeline specified in the return policy or the shorter timelines specified in the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product.
If you are returning a non-defective product, you must pay return shipping fees. In some cases, we will issue a “call tag” and the shipper will come to you to pick up the product. In most cases, we will not and you will have to take your return to an authorized facility such as a Post Office or a UPS facility.
After the Return is Received at the Return Department
Please allow up to fourteen days for your return to be shipped to our Returns Department, depending on the shipper. Please also allow approximately three days to process your return after it has arrived at our Returns Department
Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.
We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.
Special Return Policy
Bodywear
- Due to health department regulations, bodywear cannot be returned.
Customized items
- All custom orders, embroidered or tackle twill lettered items are also non-returnable even in the event of unforeseen delays in delivery. Please see our garment policy for more information on custom
orders.
Poms
- Poms are manufactured to your specifications, therefore are NOT returnable
or exchangeable. Please double check all information on the order form.
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